A home for every conversation.
Move from open to waiting to resolved. A focused inbox makes the next reply easy to find.
CUSTOMER CONVERSATIONS, TOGETHER
Every conversation.
One clear next step.
A little less back-and-forth. A lot more getting somewhere.
Bring your customer messages and your team into one focused workspace.
Now in private pilot · Built by RoamGo
WhatsApp+ Website chat One focused inbox
See what needs you next.
Real interface.Open, waiting, resolved. Keep every conversation in view, with the customer’s history just beside it.
Example conversations.
LESS CHASING. MORE CONVERSATION.
Give good service
a place to happen.
When messages live in different places, the details go missing. RoamDesk brings the conversation, the customer and the next step together.
Find the detail. Keep the context.
Search across conversations, contacts, messages and notes, even when they’re outside the current queue.
Clear ownership, better handoffs.
Assign conversations, set priorities and see what’s waiting for you. Keep customer details close at hand.
Get your team on the same page.
Leave private notes beside the conversation. Your customer sees your reply; your team sees the context.
Thoughtful replies, less repetition.
Keep useful answers in saved replies. Add the personal touch and send without starting from scratch.
See the work taking shape.
Workspace reports show conversation counts, message activity and your team’s current workload.
MEET THEM WHERE THEY ARE
Their favorite way
to message.
Your place to reply.
Make room for website visitors and WhatsApp customers in the same workspace. Keep the context with every conversation.
Find your fit with RoamDeskCustomer conversations through your own Twilio account and approved WhatsApp sender.
Text messaging · Provider setup requiredWebsite chat
A customer chat link that opens directly into a conversation with your business.
Customer replies · Private team notesWhatsApp provider usage is billed separately. Public access is coming after the private pilot.
A clear next step.From the first hello to resolved.
A CALMER WAY TO WORK
From “hello”
to “handled.”
The small things that make a busy inbox feel manageable, on your desk or on the move.
- 01
Bring the conversation in.
Connect a channel and give every incoming message a place in your inbox.
- 02
Make the next step clear.
Find the context, choose an owner and leave a note for the team.
- 03
Reply with confidence.
Use a saved reply, add a personal touch and resolve the conversation when it’s done.
What is RoamDesk?
RoamDesk is a customer messaging workspace from RoamGo. It brings conversations, customer details and team tools together in a shared inbox, so you can follow up with context.
Which channels does it support?
The first release supports customer web chat and WhatsApp text messaging through your own Twilio account and an approved WhatsApp sender. WhatsApp setup requires provider approval and verification; provider usage is billed separately by Twilio.
Can I start using it today?
RoamDesk is in a private pilot. Public signup is not open yet. You can explore the product here and contact us about early access. Existing pilot users can sign in with their approved RoamGo account.
How much will it cost?
Public plans and pricing have not been announced. Tell us about your team and messaging needs, and we can discuss early access. There is no paid subscription checkout on this site.
Are internal notes visible to customers?
No. Internal notes stay inside your workspace. Customer web chat only shows messages meant for the customer, while workspace access is checked on the server.
MAKE ROOM FOR BETTER CONVERSATIONS
Your next chapter
starts with a hello.
Tell us about your team. Let’s see where RoamDesk fits.
Say hello to RoamDesk Early access enquiries · No public signup yet